At Prime Musical Instruments, we strive to deliver your musical gear quickly and securely. This policy outlines our shipping procedures, delivery timelines, and related information.
1. Shipping Options & Delivery Times
We offer fast and reliable shipping through trusted carriers (FedEx, UPS, USPS). Delivery times vary based on your location:
Standard Shipping (1-3 Business Days):
Available for most continental U.S. orders. Orders placed before 2 PM EST are processed the same day.Extended Shipping (5-7 Business Days):
Applies to remote areas, Alaska, Hawaii, and select U.S. territories.
Note: Delivery estimates begin after order processing (see Section 2).
2. Order Processing Time
In-Stock Items: Processed within 1 business day (excluding weekends/holidays).
Backordered Items: You’ll be notified via email with an updated timeline.
Custom/Built-to-Order Items: May require additional time (details provided at checkout).
3. Shipping Costs
Standard Shipping on orders over $99 (continental U.S. only).
Expedited Shipping (2-Day or Overnight): Available at checkout for an additional fee.
4. Tracking Your Order
Once shipped, you’ll receive a confirmation email with a tracking number. You can monitor your package via:
Our website: www.primemusicalinstruments.com/track-order
The carrier’s website (using your tracking number).
5. International Shipping
Currently, we only ship within the United States. For international inquiries, email info@primemusicalinstruments.com.
6. Undeliverable or Lost Packages
Address Errors: Ensure your shipping details are correct. If a package is returned due to an incorrect address, you’ll be responsible for reshipping costs.
Lost/Stolen Packages: Contact us immediately at info@primemusicalinstruments.com for assistance.
7. Damaged During Shipping?
If your item arrives damaged:
Keep all packaging materials.
Take photos of the damage.
Email us at info@primemusicalinstruments.com within 48 hours of delivery.
We’ll arrange a replacement or refund promptly.
8. Holiday & Weather Delays
Delivery times may be extended during:
Peak seasons (Black Friday, Christmas, etc.).
Severe weather or carrier disruptions.
9. Returns & Exchanges
See our Return Policy for details. Shipping costs for returns are the customer’s responsibility unless the item was defective or incorrectly shipped.
10. Contact Us
For shipping-related questions:
📧 Email: info@primemusicalinstruments.com
🌐 Website: www.primemusicalinstruments.com
Thank you for choosing Prime Musical Instruments! We appreciate your trust and look forward to delivering your musical gear safely and swiftly. 🎸🎹🚚