At Prime Musical Instruments, we want you to be completely satisfied with your purchase. If you’re not happy with your order, you may return eligible items within 30 days of delivery for a refund or exchange.
1. Eligibility for Returns
✅ You may return an item if:
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It is in new, unused condition with original packaging
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All tags, manuals, and accessories are included
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The item is not a final sale or clearance product (marked as non-returnable)
❌ We cannot accept returns for:
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Opened or used musical instruments (unless defective)
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Personalized/custom-made items
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Software, downloadable products, or opened accessories (e.g., strings, reeds)
2. Return Process
Step 1: Contact our support team within 30 days of delivery at:
📧 Email: returns@primemusicalinstruments.com
Step 2: Receive a Return Authorization (RA) Number and instructions.
Step 3: Securely package the item and ship it back to us with the RA number visible.
Step 4: Once received and inspected, we’ll process your refund or exchange.
3. Refund Policy
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Refunds are issued to the original payment method
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Processing time: 14–21 business days after we receive your return
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Shipping costs are non-refundable unless the return is due to our error
4. Exchanges
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Exchanges are subject to product availability
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Contact us first to confirm stock
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You may be responsible for return shipping costs
5. Damaged or Defective Items
If your item arrives damaged or defective:
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Contact us within 48 hours of delivery
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Provide photos/video of the issue
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We’ll arrange a free replacement or full refund
6. Return Shipping Costs
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Customer pays return shipping unless the return is due to our error
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We recommend using a trackable shipping method
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Prime Musical Instruments is not responsible for lost return packages
7. Final Sale Items
Clearance, used, or “final sale” items are non-refundable unless defective.
8. Questions?
Contact our support team:
📧 Email: returns@primemusicalinstruments.com
Thank you for shopping with Prime Musical Instruments! We appreciate your business and are committed to ensuring your satisfaction. 🎶