Frequently Asked Questions!
What types of musical instruments do you sell?
We offer a wide range, including guitars, pianos, drums, brass, woodwinds, orchestral strings, pro audio equipment, and accessories.
Do you sell used or refurbished instruments?
Yes! We have a certified pre-owned section where you can find high-quality refurbished instruments at great prices.
Are your products brand new and authentic?
Absolutely. We only sell 100% genuine, brand-new instruments from authorized dealers, unless labeled as used/refurbished.
Do you offer financing or payment plans?
Yes! We provide flexible financing options through Affirm, Klarna, and in-house installment plans.
Can I trade in my old instrument for a new one?
Yes! Our trade-in program allows you to exchange your used gear for store credit or discounts on new purchases.
How long does shipping take?
Most orders ship within 1-2 business days, with delivery times ranging from 2-7 days depending on location.
Do you offer international shipping?
Currently, we ship only within the U.S., but we may expand in the future.
What shipping carriers do you use?
We primarily use FedEx, UPS, and USPS, depending on the size and destination of your order.
Do you offer free shipping?
No! We do not offer free shipping.
Can I track my order?
Yes, once your order ships, you’ll receive a tracking number via email.
What is your return policy?
We offer a 30-day return window for most items (exclusions apply). Items must be in original condition.
Do I have to pay for return shipping?
Customers are responsible for return shipping unless the item arrived damaged or defective.
Can I exchange an instrument for a different model?
Yes! Contact our support team within 14 days of delivery to arrange an exchange.
What if my instrument arrives damaged?
Contact us immediately at info@primemusicalinstruments.com with photos, and we’ll arrange a replacement or refund.
Do you price-match competitors?
Yes! If you find a lower price on an identical brand-new item, contact us for a possible match.
Warranty & Repairs
Do your instruments come with a warranty?
Most new instruments include a manufacturer’s warranty (typically 1-5 years).
What does the warranty cover?
It usually covers defects in materials/workmanship but not accidental damage or wear and tear.
Can I get my instrument repaired through you?
Yes! We offer in-house repairs for select instruments or can connect you with authorized service centers.
How long do repairs usually take?
Standard repairs take 7-14 business days, depending on parts availability.
Do you sell extended warranties?
Yes! We offer extended protection plans for added coverage beyond the manufacturer’s warranty.
Product & Recommendations
What’s the best guitar for beginners?
We recommend Yamaha FG800 (acoustic) or Squier Stratocaster (electric) for affordability and quality.
What’s the difference between digital and acoustic pianos?
Digital pianos are portable, require no tuning, and have headphone jacks, while acoustic pianos offer authentic sound & touch.
How do I choose the right drum set?
Consider skill level, space, and genre. Our experts can guide you—just call or chat with us!
Do you offer instrument bundles for beginners?
Yes! Check out our starter kits, which include everything you need (instrument, case, picks, tuner, etc.).
Can I test an instrument before buying?
If you’re near our physical store location, yes! Otherwise, we offer hassle-free returns if it’s not the right fit.
Payment & Security
What payment methods do you accept?
We accept credit/debit cards, PayPal, Apple Pay, Google Pay, and financing options.
Is my payment information secure?
Absolutely. We use SSL encryption and never store your payment details.
Do you charge sales tax?
Yes, sales tax is applied based on your shipping address.